Claim details organised
We help gather the repair information your insurer or claim provider may need, including the assessment and estimate.
ACCIDENT & CLAIM SUPPORT
One call.
A clearer claim.
We can help coordinate the insurance process as well as the repair—so you know what is happening, what comes next and who is handling it.
HELP BEYOND THE REPAIR
We help keep the process moving.
After an accident, the paperwork and phone calls can be as stressful as the damage itself. Fairgo can help you understand the next steps, coordinate the repair information and liaise with the people involved in your claim.
You remain in control of your claim. We explain the workshop side in plain language and only communicate on your behalf with your permission.
Less chasing around
With your authority, our team can communicate with insurers, assessors and relevant claim providers about the repair.
Repair coordination
We explain the approved repair pathway, schedule the work and keep you updated from assessment through to handover.
Replacement car options
If you were not at fault, we can check whether an accident replacement car may be available while your vehicle is being repaired.
Keep movingwhile an eligible claim is being resolved
NOT-AT-FAULT ACCIDENTS
A replacement car may be available.
If another driver caused the accident, you may be eligible for an accident replacement vehicle for the reasonable repair period. We can help check your circumstances and, where appropriate, introduce you to a replacement-vehicle provider.
- Eligibility checked before arrangements are confirmed
- Vehicle options depend on your circumstances and availability
- Repair and replacement-car timing coordinated where possible
Replacement vehicles are not guaranteed. Eligibility, vehicle availability, liability acceptance and provider terms apply. Additional costs may apply if the provider’s conditions are not met.
WHAT HAPPENS NEXT
From accident
to getting back on the road.
Start with the details you have. You do not need to understand every part of the claim before contacting us.
Read common claim questions- 01
Make everyone safe
Move to a safe location if possible, contact emergency services when required and exchange details with the other driver.
- 02
Contact Fairgo
Tell us what happened and whether the vehicle is safe to drive. We will explain the practical next step.
- 03
Assess and coordinate
We assess the damage, prepare repair information and help coordinate with the insurer, assessor or claim provider.
- 04
Repair and return
Once authorised, we complete the repair, keep you updated and carry out final checks before handover.
START HERE
Tell us what happened.
Send the accident details you have, even if a claim has not been lodged yet. Our team will contact you to discuss the next step.
CALL OUR CLAIMS TEAM+61 468 431 313